With the advancement of technology, it’s now easier for us to get connected. We have telephones, smartphones, laptops, desktops, emails and various social media platforms that we can use to communicate with one another.
As a business owner, you’re fully aware that having an effective communication is one of the greatest keys towards achieving your success goals. So you highly invested on these technologies hoping to improve communication in your company.
However, you and your staff remain to be disconnected. Despite having all the tools in place, there are still members of your team who are left out, not being informed, or there’s misinformation. Hence, leading to missed deadlines, a decline in productivity and lower employee engagement.
While different tools and platforms enable us to connect, having an effective communication is not entirely dependent on these. To improve communication in the workplace, add a mix of the following strategies.
Grab this checklist: Signs of Poor Workplace Communication
Ditch your strict “no talking” policy and allow social interactions.
I get that you want everyone to work in peace because excessive talking will definitely hinder everyone’s productivity. So you encourage everyone to only communicate through emails or chats. However, this might be really counterproductive.
When you only allow your staff to communicate via emails or chats, this often leads to misinterpretation since they don’t have any cues like tone of voice and facial expression. And sometimes, it is better to disseminate information through face-to-face or social interactions.
Allow your staff to talk with each other face-to-face, especially if what they’re going to discuss about is relevant to work. This also helps them to build camaraderie and stronger relationships with one another.
So whenever your team has a new client project to work on, they will feel more comfortable working with each other.
Make the workplace communication-friendly by starting it with yourself.
How are your employees when you are in the workplace? Do they talk or keep quiet whenever you are around?
If it’s the latter, then they’re probably feeling uncomfortable and unable to express themselves because you seem to be unfriendly – even if you’re not.
To make the workplace communication-friendly, start it by becoming a lot friendlier to your staff. Don’t be the aloof and scary-looking boss. Greet them. Talk with them. Ask them their ideas. Bond with them during snacks or lunch.
This way, your employees will be more open to express themselves and they won’t be hesitant to communicate with you especially if it’s work-related matters.
Ask and listen to your employees’ feedback but also take action.
A lot of business owners and managers don’t miss asking their employees for feedback and suggestions. Some companies even make it a requirement for their employees to give a regular feedback report. But the problem is, some of these feedback surveys and other types of such are now just superficial.
While it’s a great start for you to ask for your employees’ feedback and ideas to improve communication in the workplace, it will be all for nothing if you don’t take action.
We’re not saying that you should always implement what your employee has to say. Of course, you still need to think about it carefully.
However, if your employees do not notice any changes despite their heavy feedback, sooner or later, they will lose their trust on you and result to lower employee morale and engagement. This will largely affect how you and your staff communicate with one another due to lack of trust, resulting in lower productivity.
Do team building exercises once in a while.
Would you talk to a stranger or to a person you don’t like? You wouldn’t in normal circumstances.
Just like in a workplace setting, if your staff does not know each other well, they will feel very awkward to communicate with them.
To strengthen the ties of your employees, do team building exercises once in a while. Take your team off-site and spend a day off.
Do exciting team building activities such as group sports and other productive activities that will help your employees to know each other better.
Improving communication in the workplace does not only depend on the use of high-end devices and platforms. Communication will be only effective if you have worked hard on its foundation such as building better relationships and trust.